Prime Health Physical Therapy, Inc. (“Prime Health,” “we,” “us,” or “our”) collects and maintains Protected Health Information (“PHI”) as defined under HIPAA as necessary to provide healthcare-related services.

We use and disclose PHI only as permitted or required by HIPAA, including for treatment, payment, and healthcare operations. We do not use or disclose PHI for marketing purposes without your prior written authorization, except as permitted by law.

We maintain reasonable administrative, technical, and physical safeguards to protect PHI. You have rights under HIPAA, including the right to access your PHI, request amendments or restrictions, and request an accounting of certain disclosures, subject to applicable law.

We do not sell PHI or mobile telephone numbers obtained through our SMS consent process to third parties or affiliates for marketing or promotional purposes.

By using our website and services, you may consent to receive care-related communications by email, phone, SMS/text message, or other electronic means. Communications containing PHI are handled in accordance with applicable HIPAA privacy and security requirements.

We may use trusted third-party service providers for website hosting, analytics, security, and related services. These providers may access information only as necessary to perform services on our behalf and are required to safeguard it appropriately.We do not permit third-party advertising platforms, including Google, Meta, or Instagram, to collect, access, or use PHI for advertising, marketing, or tracking purposes. Analytics tools are configured to minimize or prevent the collection or sharing of PHI.

If you opt in to receive SMS messages from Prime Health Physical Therapy, Inc., you may receive:Appointment remindersFollow-up messagesBilling-related communicationsMessage frequency may vary; you may receive up to four (4) messages per week related to appointments or billing. Standard message and data rates may apply.

You may opt in through our website or applicable patient forms. To stop receiving messages, reply “STOP” at any time. For assistance, reply “HELP” or contact us directly.You may also choose not to receive SMS messages by leaving the SMS consent box unchecked on our forms.For appointment inquiries, visit our Request an Appointment page.